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Mehtap Hamza
Asistan Kodu: SA36


Professional experience in the fields of management, customer relations, sales and marketing as well as office administration and management. A solution-oriented professional with good coordinating and fast developing skills and talented in detail-oriented research. Experience in multi-tasking roles given her previous roles in the organizations. For this reason able to see the full picture and thinking before act according to the effects of the results. Awareness of business processes with internal and external customers and their contribution to employer brands. Conducting work with this vision in positive manners, favorable communication techniques and analytical skills. Easily accustomed to work and open to learning therefore able to communicate easily in a new business and social environments. Intends to work in the field of customer relations which is in line with her strong expertise.

Helpful
Experienced in solving customers’ complaints
Prioritization skills (ability to distinguish between
urgent/important)
Multi-tasking (managing, following up, reporting)
Developing creative solutions
Active listening
Experienced in working in multicultural
environments
Solution-oriented
Work-oriented and open for improvement
Multi-tasking skills
Organizational and planning skills
 

WORK AND TRAINING EXPERIENCE
 
Istanbul
Executive Assistant to Country Head of Financial Crime Compliance / MLRO | HSBC Bank AS Turkey
HSBC Bank A.Ş.
09.2018 –Present​Executive Assistant
 
• To manage calendar, arrange meetings internal/external and domestic travel arrangements where required.
• To give support to HIS/HER MANAGER  personal Works
• To translate what document is originally in Turkish into English accurately for HIS/HER MANAGER ’s review and information in appropriate time
• To make the necessary arrangements for the new employees/trainees (which are passwords, entry cards, business cards)
• To give long/short term credit numbers and filing properly
• To manage confidential records, maintained office files, and handle incoming/out coming correspondences and telephones
• To coordinate appointments for the candidates & to reserve meeting rooms
• To check all approval requests for payments to be approved and keep their signed copies as required.
• To order office supplies and lunch tickets for Executive Management.
• To be sure that all office equipments are in the operating condition.
• To support general affairs for employees
• To give support for motivation organisations.
• Working in cooperation and coordination with the team and related departments
• Supporting and sharing the necessary information with the colleagues, having a collective vision in achieving the targets.
• Using the systems which he/she has the right to access accurately, efficiently and in line with the targets.
• Following-up the related sections of  Business and Functional Instruction Manual (FIM / BIM) and related Application Procedures.
• Acting in line with the team's common targets
• Paying attention to eliminate audit points related with the job.
 
Istanbul
Executive Assistant to General Manager
TEB A.Ş.
11.2017 –06.2018​Executive Assistant
• To manage calendar, arrange meetings internal/external and domestic travel arrangements where required.
• To give support to HIS/HER MANAGER  personal Works
• To translate what document is originally in Turkish into English accurately for HIS/HER MANAGER ’s review and information in appropriate time
• To make the necessary arrangements for the new employees/trainees (which are passwords, entry cards, business cards)
• To give long/short term credit numbers and filing properly
• To manage confidential records, maintained office files, and handle incoming/out coming correspondences and telephones
• To coordinate appointments for the candidates & to reserve meeting rooms
• To order office supplies and lunch tickets for Executive Management.
• To be sure that all office equipments are in the operating condition.
• To support general affairs for employees
• To give support for motivation organisations.
• Working in cooperation and coordination with the team and related departments
• Supporting and sharing the necessary information with the colleagues, having a collective vision in achieving the targets.
• Using the systems which he/she has the right to access accurately, efficiently and in line with the targets.
• Acting in line with the team's common targets
 
 
 
Istanbul
Chief Merchandising Officer Assistant
ZİYLAN GROUP
01.2016 –05.2018​CMO Assistant
Providing services with 5500 employees in 355 stores all over Turkey as FLO, Polaris and Sport in Street, Ziylan Group exports to 25 countries. Introducing the “shoe market” system to Turkey with its brand FLO, Ziylan Group incorporated and renovated the popular European brand of Lumberjack which became one of the most powerful global representatives of the company.
Affiliated department GMY_ marketing​Total number of employees in the department:100
PROJECT: Classifying, reporting and researching administrative contents for the book prepared by the top management
• Scheduling the appointments of the executive, organizing the appointments requested by others, greeting visitors
• Managing and following the agenda of the executive; informing and reminding the approvals
• Following and notifying the product department about the work requested by the senior management
• Coordinating with the product department and supporting the marketing activities
• Following overseas sales programs, informing the relevant department, reporting to the management
• Scheduling and following the travel organization of the department in accordance with the business plans and informing about them
• Preparing and finalizing the presentations of the executive
• Assisting with the communication of the department with other units; coordinating, following and reporting business processes with other departments
• Collecting necessary data from other departments and experts in order to prepare the reports requested by the executive; classifying that information and reporting directly to the executive
• Informing the executive about the demands regarding the internal work procedures and providing timely assistance to internal customers for ensuring their satisfaction
• Conducting the necessary research and directing the issue to the expert, providing solution offers to the customers’ questions and problems
• Communicating with the relevant departments to provide fast solutions to customers’ requests and complaints with a certain standard by considering the benefit of the company and informing the customer with regards to the subject matter.
 
ZTE TELECOMMUNICATIONS
10.2015-01.2016​Quality Control Engineer
Founded in 1985 in China, ZTE is providing services in its two main offices in İstanbul and Ankara, Turkey. ZTE is providing services in the fields of telecommunications, telephones, infrastructure, software, corporate network solutions, M2M, data transmission devices and tablets with its professional team.
• Working to develop employee satisfaction in a company where usually Chinese employees work
• Managing the legal procedures for the working permits of expats in the name of the company-employee and arrange them with official bodies; working with the necessary data entry system
• Arranging accommodation, transportation etc. for the newcomer expats by receiving their information from the relevant department
• Managing the purchasing procedures in line with the company standards by receiving the requests of all departments and following up the procurement
• Arranging the internal coordination of the company in general in order to perform the reporting requested by the general manager
• Arranging the systematic registration of the bills in order to support the accounting procedures
• Coordinating with the right department in order to solve customers’ problems and requests and providing feedback regarding the solutions
• Coordinating with the technical unit and following up in order to meet customers’ demands
CEYLAN COMPUTER AND COMMUNICATION SYST. INDUS. TRADE LTD. CO.
Month.2012 – Month.2012​Coordinator of the Sales & Marketing Department
• Understanding the needs of the customers and assisting them to provide sales of computers and hardware
• Searching for new channels of sales and realizing the necessary marketing activities
• Conducting relevant activities to meet customer demands and solve their problems
EDUCATION
2014 Trakya University– Department of Economics /Edirne
2006 YDA Mevlana High School /İstanbul
QUALIFICATIONS
• English (Advanced)
• MS Office
 
 
 
PERSONAL INFORMATION
Date of Birth​:16.05.1986
Interests: Attending conferences and symposiums to improve personal and professional skills, researching profiles with different cultures, cooking, yoga, riding a bike, travelling and following travelling blogs, aviation, physics, planes-aero-engine-airframe, Photoshop, e-commerce, psychology

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